Nurhann Hisham

Tour Guide

• Prepared comprehensive reports to support archival department operations. • Converted and organized archival reports into a standardized Word format, enhancing accessibility and searchability. • Participated in archival workshops to expand knowledge of industry best practices and contribute to departmental innovation.

• Supported event execution by organizing and preparing venues in collaboration with the organization head. • Contributed to the organization's outreach by assisting in the creation of a promotional video. • Captured event highlights through videography and photography, enhancing post-event engagement. • Aided the volunteer team lead in delivering self-defense training sessions. • Produced engaging short videos and disseminated information via social media, streamlining communication to the organization head. • Documented key information through detailed notes, facilitating efficient communication with the organization head. • Prepared and issued certificates for event participants, recognizing their involvement and contributions. • Assisted in the medal distribution process, contributing to a positive and rewarding experience for winning participants.

Facilitated engaging experiences for diverse international groups, communicating effectively in English. Showcased Egypt's key attractions, delivering informative and captivating oral presentations. Managed tour schedules and logistics efficiently, ensuring timely and seamless visits. Developed customized tour itineraries tailored to individual preferences, budgets, and cultural backgrounds, resulting in enhanced guest satisfaction. Collaborated with transportation providers, hotels, and restaurants to guarantee high-quality service and optimize operational efficiency.

Managed data entry processes, ensuring accuracy and efficiency. Updated and maintained website content, including photo additions, resulting in improved visual appeal and user engagement. Crafted compelling tour descriptions and pricing information, contributing to enhanced clarity and informed customer decision-making.

• Developed detailed travel itineraries for Egypt, the Holy Land and Jordan, ensuring seamless and enriching experiences for clients. • Managed incoming calls, addressing inquiries and providing excellent customer service. • Mastered document editing techniques, converting and modifying travel tickets between PDF and Word formats, ensuring accuracy and readability. • Utilized Excel and Word for efficient data management, reporting, and document creation. • Operated and maintained scanning equipment for document digitization and archiving. • Prepared and submitted required information to the Police and Ministry of Tourism, ensuring regulatory compliance. • Coordinated logistics and documentation for Luxor and Aswan travel processes, contributing to smooth operational efficiency.

Supported corporate travel operations by: 1) Streamlined corporate travel arrangements by utilizing the E-Travel system, improving efficiency by 15% and ensuring accuracy. 2) Accurately calculated and applied handling fees and VAT, maintaining full compliance with financial regulations and minimizing discrepancies. 3) Proactively confirmed reservations with clients and hotels, resolving 95% of discrepancies to ensure seamless travel experiences and enhance client satisfaction. 4) Maintained meticulous travel records and documentation, ensuring data integrity and facilitating efficient reporting. Leisure department: 1) Managed reservations and operations within the ITOMS system, optimizing resource allocation. 2) Processed Tourist Police Notifications, ensuring legal compliance and promoting traveler safety. 3) Submitted Ministry of Tourism Notifications, adhering to regulatory requirements. 4) Generated service orders, facilitating smooth service delivery for leisure clients.

• Managed daily operations, including staff supervision and task delegation, ensuring efficient workflow and timely completion of projects. • Cultivated positive client relationships by addressing concerns, resolving issues, and providing exceptional customer service, resulting in increased client retention. • Prepared comprehensive reports summarizing key performance indicators and trends, informing strategic decision-making and process improvements.

Instructed children and adults in Arabic language, mathematics and Basic English, fostering a supportive learning environment. Cultivated a strong understanding of fundamental concepts, resulting in improved comprehension and engagement in both subjects.

• Managed passenger flow and provided assistance across various terminals at Cairo International Airport, ensuring efficient and timely operations. • Expedited passenger processing through Fast Track services, contributing to reduced wait times. • Proactively assisted travelers during boarding, resolving inquiries and ensuring a smooth boarding experience. • Proficiently interpreted flight information displays and boarding passes to guide passengers and maintain accurate tracking. • Maintained up-to-date knowledge of flight schedules and delays, enabling proactive communication and problem-solving for affected passengers.

• Managed inbound customer requests via phone and mail, ensuring prompt and accurate processing. • Proactively contacted customers to resolve inquiries and provide essential information, contributing to improved customer satisfaction.

Registered event attendees, ensuring efficient check-in processes and contributing to smooth event execution.

• Managed data entry processes, ensuring accuracy and efficiency in maintaining critical information databases. • Enhanced website content by editing text and incorporating compelling visuals, contributing to a more engaging user experience and improved online presence.

Managed vendor relationships by utilizing company supplier databases. Conducted outbound calls to hotels to verify and update database information, ensuring data accuracy. Responded to incoming customer inquiries, providing information and resolving issues effectively.